Job Title: Customer Experience & Administrative Assistant

Job Type: Full-time, In-person

Location: 324 Jefferson Street, Fort Collins, CO 80524 (Required)

Salary Range: $40,000.00 - $50,000.00 per year (depending on experience)

Benefits:

• Two weeks paid time off
• Health insurance assistance available
• 401k (available after one year)
• Monthly company performance bonuses

Hours: Monday through Friday, 9am - 5pm

Qualifications:

- Experience in customer service: 2+ years (Preferred)

- Administrative support experience: 2+ years (Preferred)

- Proficiency with email management software

- Proficiency with CRM and project management software like Monday or similar

- Based in Northern Colorado (Full-time, in-person role)

- Ability to perform tasks with a "no task is too small or too big" mentality

- Previous experience in a similar role for a business with annual revenue of at least $1 million or with luxury customers

Education: College degree preferred, but not required

Company Overview:

Vortic Watch Company is looking for a dynamic and enthusiastic individual to join our team as a Customer Experience & Administrative Assistant. We are a small but rapidly growing company located in Fort Collins, CO, dedicated to providing high-quality products and top-notch customer experiences. As a Customer Experience & Administrative Assistant, you will be the face of our company, responsible for ensuring exceptional customer interactions and maintaining the efficiency of our internal systems and processes.

Role Overview:

As a Customer Experience & Administrative Assistant, you will play a crucial role in creating a positive impression of our brand. You'll interact with customers through various channels, including email, phone, and in-person interactions, providing outstanding support and assistance. Additionally, you will manage our customer relationship platform, address customer inquiries, and streamline our order fulfillment process, with a focus on shipping and receiving. Your responsibilities will also extend to maintaining the organization of our facility, managing inventory, and handling supply orders. You will be a key support resource for our team and contribute to various projects as needed.

Qualities of the Ideal Candidate:

- Contagious Positive Attitude Your positivity shines through, leaving a lasting impression on customers and colleagues alike.

- Organizational Guru: You excel at maintaining order and efficiency in both customer interactions and internal processes.

- People Person: You possess excellent interpersonal skills, enjoy helping and supporting others, and can interact effectively with a diverse range of people.

- Tech-Savvy: You are passionate about staying updated on the latest software and technologies, and you are not afraid to tackle challenges hands-on.

- Resourceful Problem Solver: You seek simple, essentialist solutions while maintaining a high level of quality and customer service.

- Strategic Executor: You systematically strategize, create plans, and execute tasks with precision.

- Strong Written Communication: You are a skilled writer who pays meticulous attention to grammar, spelling, punctuation, and style. You triple-check your work before hitting send.

- Attention to Detail: Your attention to detail is impeccable, and you take pride in your work. You can show us your attention to detail by mentioning this bullet point in your application.

- Issue Resolution: You proactively identify and resolve issues, utilizing available resources, including team members.

Non-Negotiables:

- No task is too small or too big if it aligns with the brand's mission. For instance, you are just as happy unloading the dishwasher in our kitchen as you are communicating with our best customer.

- Prior experience in a similar role for a business with annual revenue of at least $1 million or with luxury customers.

- Must be based in Northern Colorado (full-time, in-person role).

- Proficiency in email management software.

- Proficiency in CRM and project management software.

- You are an “Apple person”, not a “Microsoft person” (not actually a non-negotiable, but we use Apple devices)

Additional Details:

- You will report to, and work closely with, our Director of Operations.

- This is a full-time, salaried role with the possibility of bonuses based on company performance.

- A non-disclosure agreement will be required.

- A criminal background check will be performed before an offer is made to the final candidate.

- We are committed to finding the ideal candidate, and interviews will follow an initial reach-out.

How to Apply:

If you believe you are the perfect fit for this role, please apply using the Questionnaire below and include your salary expectations. We value your contribution and are open to discussing compensation that reflects your skills and experience.

This role is so important to us that we have multiple application and interview steps. Step 1 is to fill out our questionnaire below. (This may be Step 2 for you if you’ve already applied on Indeed.com.) The next step is to complete an assessment that will be emailed to you from a third party after we approve your initial questionnaire. Upon completion of those steps, you may be asked to complete a virtual email on Zoom. Our top candidates will be invited to do in-person interviews at our workshop in Fort Collins.

INDEED Applicants: If you applied on Indeed.com, once you've filled out this questionnaire below, please IGNORE all communications from Indeed. We will communicate with you directly via email from now on.

*Note: This job description is intended to provide a general overview of the responsibilities and qualifications for this position. It may be adjusted based on the evolving needs of the company.

Please DO NOT “just stop by” with your resume or attempt to apply in person! We currently do not have anyone in this role and are understaffed, so our operations team needs to remain focused on serving our customers and our customers only. Thank you!

This position can start on or after December 4th, 2023.