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Technical Writer

Swimlane

Swimlane

Marketing & Communications, IT
Hyderabad, Telangana, India
Posted on Monday, April 22, 2024

Technical Writer

As a Technical Writer at Swimlane, you will play a crucial role in creating high-quality technical documentation, including user manuals, online help guides, release notes, and more. You will collaborate closely with subject matter experts and stakeholders to gather information and translate it into accessible and accurate content for our audience.

If you thrive in a dynamic environment, enjoy problem-solving, and have a strong attention to detail, we invite you to apply and be part of our innovative team dedicated to excellence in communication and documentation.

General Overview:

● Write, format, review, and proof procedural and technical information for Internal & Technical users.
● Gather and analyze technical and product information from various sources to document new or changing product functionality.
● Assist in planning, scheduling, and tracking documentation work to meet product release dates and client deliverables.
● Collaborate with cross-functional teams to plan, research, write, and revise documentation.
● Edit existing developer-written content in preparation for publication
● Manage your time and own your work.
● Analyze and consistently improve existing and potential content.
● Understand, contribute to, and maintain Swimlane’s information architecture.

Minimum Qualifications:
● Strong writing, production, and technical editing skills.
● Very strong analytical skills and ability to operate in a fast-paced environment with
evolving project requirements and priorities.
● Bachelor's Degree, preferably in a technical field such as computer science or a
focus on English, writing, or communications.
● Minimum 6 to 15 years of related experience required.
● Excellent communication and teamwork skills, including willingness and ability to
consult with subject matter experts from engineering, support, and product
management.
● Portfolio of work and/or writing samples.

Preferred Qualifications:
● Familiarity with API documentation.
● Familiarity with working and experimenting with code samples to better understand
the needs of API consumers.
● Attention to detail with a creative eye. ● Ability to efficiently and thoroughly address feedback on published content
from both customers and internal support representatives.
● Passionate about learning and developing.
● Enjoys working as part of a team in a collaborative environment.
● Excellent work ethic and strong intellectual curiosity.
● Desire and ability to innovate and improve upon current processes.

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Swimlane, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway! You may just be the right candidate for this or other roles!

Who we are, and what we offer:

Swimlane is at the forefront of the growing market for security automation and orchestration solutions that automate and organize security processes in repeatable ways to get the most out of available resources and accelerate incident response. Swimlane offers a broad array of features aimed at helping organizations to address both simple and complex security activities, from prioritizing alerts to remediating threats and improving performance across the entire operation.

What’s the best thing about working at Swimlane? If you ask the team, they'll tell you it's the people. Swimlaners are innovative, collaborative and driven by the purpose of revolutionizing the way security teams automate and respond to alerts. Swimlane's staff spans 28 states and 23 countries!

The Perks of being a Swimlaner:

  • Competitive Benefits & Compensation
  • Training & Professional Development Opportunities
  • Macbook Pro
  • Great Company Culture
  • We value collaboration and innovation
  • Give-back Volunteering Opportunities

Here at Swimlane, our core focus is to Automate the World of Security and we strive to represent our five core values in all things we do:

Punch above our weight class - We make the most of our circumstances and constantly surprise and impress with our ability to deliver.

Be a happy innovator - The hard problems are the fun problems to solve, we’re excited to take on difficult challenges and find creative solutions.

Always be leveling up - We are continuously improving, embracing change, and consuming information to better ourselves and each other.

Move at the speed of WOW - We work with an extreme sense of urgency, but we never compromise quality.

Have honesty and integrity in all things - We make decisions with the best of intentions, doing what is right for as many stakeholders as possible.

This is a Hyderabad based position.